FAQ

Customers
Q: Do I have to create an account to shop?

A: No, you don't have to create an account to shop, but a better customer experience is guaranteed with an account with Wallframes.ng.

Q: How can I track my order?

A: Customers with a Wallframes.ng Account can Log in to your account and click on the “Orders” section to find Tracking Details

Guests.

Orders placed without an account can be tracked via the "Track My Order" link in your Order Shipment email.

Q: What is the turnaround time for delivery?

A: Orders are fulfilled and delivered within 2-3 working days.

Q: What is Wallframes.ng's Return Policy?

A: Kindly visit the Privacy and Policy page for a complete overview of our Return Policy.

Q: Can I get a discount for a bulk purchase?

A: Discounts and deals are exclusive to Wallframes.ng Account owners only.

Q: Can I cancel my order or update my shipping address?

A: You can cancel or update the shipping address on your orders yourself within 1 hour of placement. After that, the update window will close.



Artists
Q: How do I get started with selling my pieces on Dawn.africa?

A: Artists can start selling on Wallframes.ng by first creating an account, setting up a sales profile and uploading their works which must meet the requirements stated in the Privacy and Policy page.

Q: How do I track sales on my account?

A: Artists can track all progress on their account by logging in to their dashboard, or by simply copying the generated API link for managing on social networks.



Q: Can I promote and market products on my Dawn.africa store?

A: Artists can track all progress on their account by logging in to their dashboard, or by simply copying the generated API link for managing on social networks.



Q: How do I receive payment from sales in my store?

A: Payment is made via the preferred payment gateway provided by the Artist.